Viktor Cessan is a senior system and agile coach based in Stockholm, Sweden.
He’s coached organizations and teams for over a decade at companies such as Spotify, Slack, King Games, Viaplay, Avanza Bank, Ikea, and H&M. He does context-specific coaching and adopts a research-based approach to coaching.
Viktor also runs the popular blog ‘The Agile Coach’s Guide To The Galaxy,’ and co-hosts the popular systems coaching podcast ‘The Law of Jam’ together with Esther Derby.
When we, as managers or coaches, are asked to work with a system, there’s always more to the situation than what meets our eyes. In this presentation, I take you through common requests that I’ve gotten as an agile coach. I then contrast the initial request and understanding with what we discovered was actually going on, and what we then did. I also share some tips for anyone working with systems in their day to day work so that you also can make more informed interventions.