Patricia Kong

Patricia Kong is co-author of “The Nexus Framework for Scaling Scrum” published by Pearson. She is also a public speaker and mentor. Patricia is the Product Owner of the enterprise solutions and leadership program which focuses on helping organizations thrive in a complex world. She also created and launched the Partners in Principle Program.

Patricia is a people advocate and fascinated by organizational behavior and misbehaviors. She emerged through the financial services industry and has led product development, product management and marketing for several early-stage companies in the US and Europe. At Forrester Research, Patricia worked with their largest clients focusing on business development and delivery engagements. Patricia lived in France and now lives in her hometown of Boston. Patricia is fluent in 4 languages.

Keynote—The Future of Work: What does success look like for an agile organization? How do we measure it?

More than ever, organizations must be focused on their investments and efforts. We cannot expect that tomorrow will be like today. With all of our assumptions called into question, the ability for organizations to be agile is what will help them pivot and sustain. To achieve true business agility, organizations must not only grow and support self-reliant, cross-functional, self-organizing teams, they must also change the way their organizations oversee their agile initiatives. They must believe in feedback and allow that feedback to work. However, defining success with old measures like “on time” and “within budget” or simple output metrics like “velocity” are not useful when markets and customers are constantly changing, potentially resulting in delivering great solutions to problems that no longer exist.

In this session, Patricia Kong will introduce a framework called Evidence-Based Management (EBM). EBM helps organizations focus on seeking goals, improving outcomes, and reducing risks by defining measures of success that are meaningful to them in 4 dimensions: Unrealized Value, Current Value, Time to Market, and Ability to Innovate. She will also share some challenges and results from organizations using EBM.