For the past 3.5 years as Manager of Customer Experience at 55 Degrees, my role has been to help teams become more predictable by using our products (ActionableAgile Analytics and Portfolio Forecaster) and using flow metrics to use metrics while making decisions. This can go from updating their workflow to being more flow-focused, discussing blocked columns, and more. I love supporting and coaching customers; I recently became a PKT in order to deepen my knowledge and be able to provide more in-depth training. I’m active in the PKT channel and love discussing new ways of improving flow. I have a love/hate relationship with blocked columns. I hate them, but I love showing people better ways of blocking their work while not messing up their flow metrics.

Talks to be announced.